A Step-by-Step Guide for Lost or Delayed Luggage

What to do when you suitcase doesn't arrive. Here's a step by step guide for your passenger rights if your luggage is delayed or goes missing.

Your plane lands. You wrangle the kids. You make it to baggage claim.But your suitcase? It's nowhere to be found. 😩

Whether it’s lost in transit or just delayed, here’s what you need to know (and do) so you can stop stressing and start chasing memories again.

✈️ First: Know Your Passenger Rights

🧭 For U.S. Flights (Domestic)

Under the U.S. Department of Transportation (DOT) rules, if your bag is delayed or lost, the airline is required to:

• Locate and return your bag as quickly as possible, and

• Reimburse you for reasonable, verifiable expenses while it’s missing—like clothing, toiletries, or gear you had to replace.

✅ The maximum liability for domestic U.S. flights is $3,800 per person (as of 2024).

🕒 How long does it have to be delayed?There is no specific number of hours required. You can begin claiming expenses immediately, especially if you’re without essentials or far from home.Just be sure to save your receipts and submit a written claim.

🌍 For International Flights (Montreal Convention)

If you're traveling internationally, your rights are protected under the Montreal Convention, which most major countries have agreed to.Airlines are liable for damage, loss, or delay of checked baggage—up to 1,288 SDRs (roughly $1,700 USD, but the amount varies slightly based on exchange rates).

🕒 How long does it have to be delayed?There’s no set threshold, but most airlines begin recognizing claims once bags are delayed 12–24 hours or longer.You’ll still need to show that the delay caused actual, documented expenses, so keep every receipt.

🔗 Wondering if your trip is covered?You can check the full list of countries that are parties to the Montreal Convention on the official ICAO website here (PDF).

🛠️ What to Do When Your Luggage Is Delayed or Lost

1. Report it IMMEDIATELYBefore you leave the airport, head to the airline’s baggage desk and file a Property Irregularity Report (PIR). Get a copy and a reference number.

2. Ask About Reimbursement PolicyEach airline is a little different, so ask what qualifies as a reimbursable “essential item.” (Yes, that cute outfit your kid spilled on mid-flight might count. 😉)

3. Save Your ReceiptsYou’ll need these to get any compensation. Keep digital and physical copies of every expense related to your lost or delayed luggage.

4. File a Written ClaimMost airlines require this within 21 days of getting your bag back—or within 7 days if the bag is considered lost. (Double-check each airline’s policy!)

5. Follow Up + Stay Polite But FirmAirline reps are more helpful when you’re kind—but don’t let delays in response keep you from pushing for the compensation you deserve.

💡 Pro Tips for Travel Day

• Pack at least one outfit and your essentials in your carry-on.

• Take photos of your packed suitcase—inside and out—for proof.

• Use AirTags or other tracking devices in your luggage.

• Always travel with travel insurance that includes baggage protection for extra peace of mind.

🧠 Teach Your Kids, Too

In our family, even my teen knows that if her bag goes missing, she might be in for a wardrobe upgrade—paid for by the airline. 😄Knowledge = power (and maybe a little shopping spree).

💌 Want a Free Printable Guide?

I’ve created a free downloadable cheat sheet with all the steps and links to airline claim forms.💬 Comment “SUITCASE” on Instagram @chasingmemories.co and I’ll DM it to you!

✨ Final Thought

A lost bag doesn’t have to ruin your trip. When you know your rights and have a plan, you can handle it like a pro—so you can focus on chasing memories, not lost luggage.